Most thorough clean ever - or it’s free!


MISTAKE #1:  Choosing your carpet cleaner based on equipment alone.  No question, your carpet cleaner needs first rate equipment.  But he also needs something else.  He needs to be skilled at operating that equipment, and to operate it to the recommendations of the New Zealand Standard NZS 3733

MISTAKE #2:  Choosing a carpet cleaner based on low price.  Low price could be a problem in three ways:

1. Low price can be the bait that attracts your phone call.  But once the cleaner gets into your home, he pressures you into a much more expensive job.

2. Low price can be for single-process cleaning.  Rarely does the consumer know what this means and when told, asks for dual-process cleaning instead, which costs much more.

3. Low price means the carpet cleaner may have cheap equipment which will not effectively clean your carpet.

MISTAKE #3:  Choosing a carpet cleaner based on a single telephone call.  Instead, invite the person to your home and ask for a specific written quotation.  Then you’ll know exactly what the carpet cleaner recommends, and you won’t be the victim of high pressure tactics when the technician steps into your living room.

MISTAKE #4:  Choosing a carpet cleaner who doesn’t offer a money-back guarantee.  In my view, every carpet cleaning company should be fully accountable for its work.  And if you aren’t pleased with the job in every way, you shouldn’t have to pay for it.  Period.  Not all carpet cleaners offer a guarantee. Or, if they do, the guarantee may be “limited”.

Ask the carpet cleaner if he offers a money-back guarantee and then make sure he includes his guarantee on his written quotation.   

MISTAKE #5:  Choosing a carpet cleaner without getting comments from his other clients.

Any carpet cleaner can say anything about his past jobs.  And sadly, some of what he says may not be true.  Make sure you ask for references or read comments from current customers so you can depend on the carpet cleaner and his work.

MISTAKE #6:  Choosing a carpet cleaner who doesn’t use a hot water extraction system with mechanical agitation of  the pile, either a petrol or diesel powered truck-mount that doesn’t need electricity and applies the solution at a pressure of  approximately 500psi

or, and I believe this is the best method, a self-contained upright portable machine with a beater brush.

You might expect this from me since I use this type of system.  But there are several very good reasons as listed in the previous sections.

So all the way round, you get a much better job.  No two ways about it.

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